Return Policy
Welcome to our online website! We are committed to providing every customer with high-quality products and excellent service experience. In order to ensure your shopping is worry-free, we have specially formulated the following detailed return policy to protect your legal rights.
1. Return period
From the date you sign for the goods, you have a 30-day right to return the goods without reason. This means that if you are not satisfied with the purchased goods or want to return the goods for any other reason, you only need to apply for a return within 30 natural days after receipt, and we will accept it.
2. Return conditions
Product integrity: The returned goods must keep the original packaging and accessories intact, including but not limited to the goods themselves, accessories, instructions, warranty cards, gifts (if any) and original packaging.
Unused: Unless there is a quality problem with the goods themselves, the returned goods should be in an unused state and keep their original appearance when they were sold.
Anti-counterfeiting labels: Some products may be attached with anti-counterfeiting labels or disposable sealing strips. Please make sure that these labels or sealing strips are not torn or damaged, otherwise it may affect the return eligibility.
3. Return process
Submit application: Log in to your account, contact our customer service to apply for a return, explain the reason for the return and upload relevant pictures (such as product photos, packaging, etc.).
Review and confirmation: Our customer service team will review your return application as soon as possible after receiving it, usually within 1-2 working days. After the review is passed, you will receive an email notification of the return address and return precautions.
Return the goods: Please follow the instructions in the email and safely pack the returned goods and send them back to the designated address. It is recommended to use a logistics service with tracking function so that both parties can understand the logistics status at any time.
Refund processing: After we receive and confirm that the returned goods are correct, we will immediately start the refund process. The refund will usually be returned to your payment account within 5 working days. The specific arrival time may be affected by the processing speed of the bank or third-party payment platform.
4. Precautions
Special products (such as customized products, consumables, etc.) may not be subject to this return policy. Please read the special instructions on the product details page carefully before purchasing.
If the return is caused by product quality problems, in addition to the above process, we will also bear the corresponding responsibilities in accordance with relevant national laws and regulations, including but not limited to return shipping compensation.
The shipping costs incurred during the return process are generally borne by the customer for returns other than quality issues; if the return is caused by our wrong shipment or product quality problems, we will be responsible for the shipping costs.
We promise to provide you with efficient and convenient return services. If you have any questions or need help, please feel free to contact our customer service team, we will answer you online 24 hours a day.
Thank you for your understanding and support, and look forward to serving you again!