Shipping Policy
Welcome to our online website! We understand the importance of fast and reliable logistics and transportation for your shopping experience. The following is our carefully formulated shipping policy, which is designed to ensure that your goods can be delivered on time and safely, while charging reasonable shipping fees to make your shopping journey more pleasant.
1. Order processing and delivery
Order processing time: Once you successfully submit your order and complete the payment, our system will immediately start processing your order. We promise that the processing time of the order will not exceed 48 hours, that is, two working days. During this period, we will complete a series of preparations such as order confirmation, product picking, and packaging to ensure that your products are shipped out as soon as possible.
After completing the order processing, we will arrange delivery within 1-3 working days. Please note that working days refer to Monday to Friday, excluding holidays and weekends. During special holidays, the delivery time may be extended, and we will notify you of the relevant information through website announcements or emails.
2. Delivery time and logistics selection
We cooperate with DHL, FedEx and other international logistics partners to provide global delivery services. After the goods are shipped from the warehouse, the estimated delivery time is 5-15 days. The specific delivery time is affected by the following factors:
Geographic location: Delivery time may vary in different countries or regions.
Logistics method: We provide a variety of logistics methods for you to choose, including standard delivery, expedited delivery, etc., and the delivery time of different methods may also vary.
Weather conditions and logistics peaks: Bad weather or logistics peaks may lead to longer delivery time.
You can choose your preferred logistics company and delivery method when placing an order, and check the latest status of the package in real time on the order tracking page.
3. Shipping policy
We are committed to providing a reasonable shipping policy to ensure that you will not feel burdened by high shipping costs while enjoying high-quality products. The specific shipping costs are clearly shown in the total amount. We promise that our shipping policy is transparent and there will be no hidden fees.
4. Logistics tracking and inquiry
After shipment, you will receive an email notification containing logistics information. You can use the logistics order number in the information to check the latest status of the package on the official website of DHL, FedEx or other logistics companies or our order tracking page. We recommend that you check the logistics information regularly to keep abreast of the delivery progress of the package.
5. Notes
Please make sure the delivery address you provide is accurate so that the logistics company can deliver it accurately.
Special products (such as fragile goods, dangerous goods, etc.) may be subject to logistics restrictions. Please check the special instructions on the product details page for details.
6. Customer Service
We are committed to providing you with high-quality customer service. If you have any questions or need help with transportation, please feel free to contact our customer service team. Our customer service team will answer your questions online 24 hours a day and provide necessary support.
We promise to provide you with efficient and convenient transportation services. Thank you for your understanding and support, and look forward to serving you again!